FAQ
Are you a factory?
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Yes
How can I get your catalog and price list?
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A: Please provide your email address or contact us directly through our website to obtain our catalog and price list.
B: You can select items on our website and inform us of your interests, including your desired pricing terms (EXW or FOB).
Can I negotiate the price?
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Yes, we may consider discounts for multiple container loads of mixed goods. Please contact our sales staff and obtain a catalog for reference!
How much is the shipping fee?
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This will depend on your freight volume and mode of transportation. When inquiring about shipping costs, we would appreciate it if you could provide us with detailed information, such as the item code and quantity, the preferred mode of transportation (air or sea freight), and the designated port or airport.
What if there is a quality issue when we receive the goods?
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If you find any quality issues when unpacking, please take a photo for our reference. Our quality control department will check the issue and provide you with the best solution, such as replacing parts and accessories. In addition, we will take action to improve quality.
Can you help me design or modify a product according to my requirements?
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We possess strong R&D capabilities and a professional, efficient team. We welcome customized services and OEM/ODM. As long as you have a good idea, we will do our best to make it a reality.
What if I can't find suitable furniture?
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Please feel free to contact us and send pictures; we can customize furniture to your requirements
When can I get the price?
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We usually quote within 24 hours after receiving your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will prioritize your inquiry.
How does your factory perform quality control?
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Our quality checks will perform quality control on each production process. Additionally, you can come to our factory for inspection before shipment. Once you are satisfied with the product and have made payment, we will ship.
Can I get extra assembly parts (such as screws, etc.)?
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Yes, all our products come with the necessary attachments to fully assemble them. However, if you require additional parts, we can send them at a lower cost. Please note that many of our products are one-piece and require no assembly